Privacy Policy

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Introduction

Welcome to Uplinex ("we," "us," or "our"). Uplinex is a business solutions company based in Ashok Vihar, New Delhi, India, providing Human Resource Management and Digital Marketing services to businesses across India through our website uplinex.xyz.

We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you visit our website, use our services, or interact with us in any way.

This Privacy Policy is governed by and compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

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Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

• Contact Information: Name, email address, phone number, and company name when you fill out our contact forms, request a consultation, or get in touch via WhatsApp or email.
• Business Information: Details about your business, industry, size, and requirements when you enquire about our HR or Digital Marketing services.
• Communication Data: Messages, emails, and other communications you send to us, including through our contact form, email, or WhatsApp.
• Job Application Data: If you apply for a position at Uplinex — your resume, work history, skills, qualifications, and any other information you choose to share.

• Usage Data: Pages you visit, time spent on pages, links clicked, referring pages, and your browsing behaviour on our website.
• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Location Data: General geographic location based on your IP address (city and country level — not precise location).
• Cookies and Tracking Data: Information stored via cookies and similar technologies (see Section 4 for full details).

In the course of providing HR services, we may collect Sensitive Personal Data or Information (SPDI) as defined under Indian law — including financial information (bank account details for payroll), identity documents (Aadhaar, PAN), and employment history. This data is collected only with your explicit consent and used solely for the purpose it was collected.

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How We Use Your Information

We use the information we collect for the following specific purposes:

If you have provided your contact details and expressed interest in our services, we may occasionally send you relevant information about Uplinex services, industry insights, or updates. You can opt out of such communications at any time by replying to any email with "UNSUBSCRIBE" or by contacting us at farooqea@gmail.com.

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Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site.

• Essential Cookies: Required for the website to function properly. These cannot be disabled and do not collect personal information. Examples include session cookies and security tokens.
• Analytics Cookies: Used to understand how visitors interact with our website — which pages are visited most, how long users stay, and what content is most useful. We use Google Analytics for this purpose.
• Marketing Cookies: Used to track visitors across websites for ad retargeting purposes (Google Ads, Meta Pixel). These cookies help us show you relevant Uplinex advertisements on other platforms.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

We may use the following third-party tracking tools on our website:

• Google Analytics 4 — Website traffic and user behaviour analysis
• Google Tag Manager — Tag and pixel management
• Meta Pixel (Facebook) — Conversion tracking and retargeting for Meta Ads
• Google Ads Conversion Tag — Tracking enquiries from Google Ads

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website.

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Data Sharing & Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to any third party for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Delivery Partners: We may share necessary information with trusted third-party service providers who assist us in operating our business — such as email service providers, cloud storage services, CRM platforms, and communication tools. These parties are contractually bound to keep your information confidential and use it only for the specific service they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law, court order, government authority, or to protect the rights, property, or safety of Uplinex, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on our website of any such change.
• Consent: We may share your information with third parties when you have given us your explicit consent to do so.
• HR Client Services: For HR clients, employee data shared with us for payroll or compliance purposes is handled strictly under the terms of our service agreement and is never shared beyond what is required for statutory filings (PF, ESI, TDS) with government authorities.

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Data Storage & Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration, or destruction.

• SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS certificates (HTTPS).
• Access Controls: Personal data is accessible only to authorised Uplinex team members who need it to perform their job functions.
• Secure Cloud Storage: All data is stored on reputable, security-certified cloud platforms with regular security updates and backups.
• Password Protection: All internal systems containing personal data are password-protected with strong authentication requirements.
• Regular Audits: We periodically review our data handling practices and security measures to ensure ongoing compliance and protection.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Enquiry data — retained for up to 2 years from last contact
• Client service data — retained for the duration of the service agreement plus 5 years (as required for statutory compliance)
• Financial and payroll records — retained for 7 years as required under Indian tax laws
• Job application data — retained for 1 year if not hired; permanently if hired
• Website analytics data — retained for up to 26 months as per Google Analytics standard settings

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Your Rights

Under applicable Indian law and our own commitment to privacy, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days of a verified request.
• Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Deletion: You may request that we delete your personal information from our records, subject to any legal obligations that require us to retain certain data.
• Right to Withdraw Consent: Where you have given consent for us to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal information.

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Third-Party Services & Links

Our website may contain links to third-party websites, social media platforms, and external services. This Privacy Policy applies only to the Uplinex website and our services. We are not responsible for the privacy practices of third-party websites.

• Google Analytics & Google Ads — Governed by Google's Privacy Policy: policies.google.com/privacy
• Meta (Facebook/Instagram) — Governed by Meta's Data Policy: facebook.com/privacy/policy
• WhatsApp Business — Governed by WhatsApp's Privacy Policy (Meta): whatsapp.com/legal/privacy-policy
• Contact Form 7 (WordPress plugin) — Form submissions are processed and stored within our WordPress installation on our secure hosting environment.
• Hostinger Hosting — Our website hosting provider. Data is stored on their secure servers in accordance with their privacy policy.

We recommend reading the privacy policies of any third-party service you interact with through our website. Uplinex is not liable for the privacy practices of these external services.

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Children's Privacy

The Uplinex website and our services are intended exclusively for businesses and professionals. Our services are not directed at or intended for use by children under the age of 18 years.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at farooqea@gmail.com so we can take appropriate action.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website's homepage for 30 days
• Notify existing clients via email for material changes affecting how we process their data

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We are committed to resolving any privacy concerns or complaints in a fair, timely, and respectful manner. We will respond to all privacy-related enquiries within 5-7 business days.